subsidiaries (collectively, “AVID”, “we”, “us” and “our”).
AVID is committed to respecting and safeguarding the personal information of the individuals with whom it
deals. AVID handles your personal information in accordance with the Australian Privacy Principles
store, use and disclose your personal information, and how to contact us if you have any queries about
our management of your personal information.
titled “AVID WEBSITES” further explains how an individual’s personal information is handled when they
access and interact with the AVID website (at www.avid.com.au) or our project websites.
Acts and practices of employers that are directly related to both employee records and a current or former
exemption does not, however, apply to the collection of personal information about prospective
3. Collection of personal information
3.1. The kinds of personal information AVID collects and holds
Personal information is information or an opinion, in any form and whether true or not, that can
identify an individual or from which the identity of the individual can be reasonably ascertained.
The kinds of personal information we collect and hold about you will depend upon the dealings
which you may have with AVID and the circumstances of collection, including whether we collect
the information from you as a customer, supplier, contractor, consultant, job applicant or in some
For example, types of personal information we may collect and hold include:
▪ information that identifies or reasonably identifies an individual (for example, name, gender,
address, contact details, date of birth, occupation, or photographic or video images);
▪ other personal information that is contained in communications between you and AVID;
▪ personal information about an individual that is required or authorised by law;
▪ an individual’s opinion about AVID which identifies or reasonably identifies that individual; and
▪ certain personal information collected where AVID provides you with services.
If you deal with us in some other capacity, we may collect your name and contact details and any
other information you choose to provide to us. We may also collect details of the interactions you
have with us.
3.2. How we collect personal information
We collect personal information in a variety of ways, including when you interact with us in writing,
electronically or by telephone or when you communicate with us through our websites (as
explained in further detail below) or social media channels.
For example, AVID may collect and hold personal information about individuals who:
▪ purchase, or express an interest to purchase, AVID land, AVID house and land, or an AVID
apartment (for example, when entering into a sale and purchase agreement, or when
responding to requests for information about an AVID home or apartment);
▪ apply for open vacancies, or who fill in an expression of interest for a position at AVID, including
collecting details of your employment history, and other information provided as part of AVID’s
▪ seek employment with AVID or are AVID employees (for example, when conducting
background checks for the purposes of employment);
▪ register or subscribe to join AVID programs, newsletters or competitions;
▪ use AVID’s websites, social media and other online services;
▪ use mobile applications developed by AVID; or
▪ may otherwise come into contact with AVID.
AVID only collects personal information which is reasonably necessary for its functions or
We do not generally collect sensitive information about you. Sensitive information includes information or an opinion relating to:
▪ racial or ethnic origin;
▪ political opinions;
▪ membership of a political association;
▪ religious beliefs or affiliations;
▪ philosophical beliefs;
▪ sexual preferences or practices;
▪ criminal convictions;
▪ membership of a professional or trade association; or
▪ health information.
We generally try to collect personal information directly from you or through your authorised
intermediaries. When we obtain personal information from third parties to whom you refer us, we
will assume and you must ensure that you have made that third party aware that you have
referred us to them and of the purposes involved in the collection, use and disclosure of the
relevant personal information.
If you provide us with personal information about another person, please make sure that you tell
3.3. The purposes for which we collect, hold, use and disclose personal information
We collect, hold, use and disclose personal information provided by you or your authorised
intermediaries for a range of purposes, including:
▪ to provide you with quality products and services;
▪ to do all things necessary to administer, manage, develop and protect those products and
services (for example, to respond to inquiries about our products and services, and process
payments made to us);
▪ to manage the relationships with our customers, suppliers and contractors;
▪ to provide you with customer service or technical support, and deal with any complaints or
feedback you have;
▪ to improve and optimise our websites (for example, by generating analytics about how our
customers browse and interact with the websites) and to assess the success of our marketing
and advertising campaigns.
▪ to perform research and analysis, and improve or develop our products;
▪ if you enter one of our competitions or promotions, to administer your participation in that
competition or promotion;
▪ to consider applications and approaches which you make to us;
▪ for administrative purposes and internal record keeping (for example, to maintain your contact
▪ to consider you for employment opportunities with AVID.
3.4. Consequences if personal information not provided
When we ask you to provide us with personal information, if you do not provide us with that
information, or if that information is incomplete or inaccurate, it may:
▪ prevent us from providing our products and services to you;
▪ limit our ability to provide you with the level of service which you would normally expect from us;
▪ prevent us from being able to contact you or engage in other dealings with you.
4. Use and Disclosure of Personal Information
Personal information which is collected by AVID is generally only used and disclosed for:
▪ the primary purpose for which the information was collected; or
▪ related secondary purposes, which would be within your reasonable expectations.
We may otherwise use or disclose your personal information where the use or disclosure is required or
authorised by law (for example, disclosure to government regulatory and law enforcement agencies) or in
If AVID wishes to use or disclose your personal information for secondary purposes, we will usually seek
your consent to do so.
Members of AVID may share an individual’s personal information with related entities. In this case, the
information may only be used or disclosed by the related entity for the primary purpose for which it was
collected, for purposes related to the primary purpose which is within the individual’s reasonable
expectations, where required or authorised by law, in emergency situations, or where the individual has
4.1. Disclosure of personal information to third parties
We may disclose your personal information to our contractors and service providers that assist us
in the operation of our business or the provision of services (for example, our internet service
provider or mailing house). AVID requires these organisations to agree to comply with this Privacy
We may also disclose your personal information to other third parties and for other purposes where
we are required or authorised by or under law to do so (including where you have provided your
4.2. Disclosure of personal information to recipients outside Australia
A small number of our related entities and third party service providers are located in countries
outside of Australia. As a result, personal information collected and held by us may be disclosed to
The Spam Act 2003 (Cth) restricts the circumstances in which AVID can send you commercial electronic messages (including email and SMS text messages). Other privacy laws, such as the Privacy Act, further restrict when AVID may send other advertising material to you. If you no longer wish to receive such promotional information from AVID, you may advise us in writing or use the opt out/unsubscribe facility in our communications. Commercial electronic messages from AVID will identify AVID as the sender, and include information about how to contact us and unsubscribe. AVID’s records would normally be amended within 30 days or as otherwise required by the Spam Act. Details of how to contact us are set out below. Your consent will be deemed if you do not opt out when we offer you the opportunity to do so, and will remain current until you advise us otherwise.
5. How we hold information and the security of your personal information
▪ AVID will take reasonable steps to protect personal information that it holds from unauthorised access,
disclosure or modification, as well as misuse, interference and loss. AVID maintains physical security
measures over its physical premises, and a range of computer and network security measures (such
as systems access, firewalls and data encryption) over its electronic systems. AVID’s employees are
required to maintain the confidentiality of any personal information held. This protection applies in
relation to information stored in both electronic and hard copy form.
▪ AVID will destroy or permanently de-identify any personal information collected which is no longer
required. External organisations which provide support services to AVID are also required to
appropriately safeguard the security of the personal information which we provide to them.
▪ AVID has an ongoing obligation to handle personal information we hold in accordance with the
Notifiable Data Breaches scheme within the Privacy Act. The steps to be taken are set out in the Data
Breach Policy and Response Plan. If there is a suspected or known data breach, AVID’s first step is to
contain the breach were possible. This will require steps to immediately limit further access or
distribution of the affected personal information, investigate the cause and extent of the breach and
what remedial action can be taken to prevent likelihood of serious harm to affected individuals. It may
also necessitate reporting to the Office of the Australian Information Commissioner (OAIC) and
notifying the individual affected.
▪ AVID may use servers owned by a third party hosting provider(s) and/or third party software. AVID
requires its service providers to maintain appropriate organisational and technical measures to protect
the security of your personal information. Unfortunately, despite all these measures, no data
transmission over the internet or security procedures can be guaranteed to be 100% secure. AVID
cannot guarantee the security of any information you transmit to us, and in providing it to us you do so
at your own risk.
6. Accessing and correcting personal information
You may request access to your personal information or request us to correct information which we hold
about you. To make a request, please put your request in writing using the contact details below. We may
require proof of your identification before we can provide you with access to your personal information.
In normal circumstances we will give you full access to the personal information which we hold about you.
However, in some circumstances, we may not be permitted by law to provide an individual with access to or to correct their personal information. If this is the case, you will be provided with the reason(s) for our decision. We will normally provide access without charge unless you request access to a large volume of personal information or we have to access our archived records to obtain the information. In these circumstances, we may impose a fee to recover our reasonable costs.
7. AVID websites
This section provides further details on the way we handle personal information which we collect when an
individual uses the AVID website or our project websites.
We outsource the development, maintenance and hosting of the websites to third party service providers.
We may disclose personal information about an individual to our third party service providers so that they
can effectively provide these services.
7.1. Collection of personal information
An individual may visit the AVID websites without providing us with any personal information.
However, we may collect personal information about an individual accessing the website at
www.avid.com.au if they use the ‘Contact us’ section of that website or where an individual applies
for open vacancies or submits an expression of interest for a position at AVID.
A cookie is a small data file that contains information about your visit to a website. This information
is provided by your computer during your first visit to a web server.
The server records this information in a text file and stores this file on your hard drive. When you
visit the same website again, the server looks for the cookie and structures itself based on the
information provided. Cookies are necessary to allow the AVID websites and the user’s computer
to interact effectively and enhance security. Cookies can record information about the user’s visit to
assist AVID in better understanding the needs of the user. For example, user traffic data may be
collected and used to infer the website user’s demographic using various web analytic
technologies. AVID sometimes also use performance tracking technology (such as conversion
tags) to help AVID to track user behaviour on its websites. Such user traffic and performance
tracking data is non-personally identifying and is collected on an aggregate level to report statistics
to assist AVID to improve the quality and relevancy of its service.
Most browsers are initially set up to accept cookies. You can reset your browser to refuse all
cookies or to warn you before accepting cookies. If you have set your browser to warn you before
accepting cookies, you will receive the warning message with each cookie.
We may, from time to time, include links in the website to the websites of other organisations which
may be of interest to you. We are not responsible for the privacy practices of these websites.
7.4. Website security
As with any internet transaction, the transmission of data over the internet is not completely secure.
While we take reasonable steps to protect all the personal information in our possession that we have collected via the website in accordance with our general personal information management practices, we cannot guarantee the security of all data submitted to us over the internet.
8. Contact us
contact the Privacy Officer at:
AVID Property Group
Level 5, 7 Macquarie Pl
Sydney NSW 2000
Phone: (02) 8316 7700
You may also contact the Office of the Australian Information Commissioner as follows:
Phone: 1300 363 992
Address: GPO Box 5288 Sydney, NSW 2001
If you wish to make a privacy complaint, you may contact the Privacy Officer using the contact details
above. You will need to provide us with sufficient details regarding your complaint, as well as any
supporting evidence and/or information.
The Privacy Officer will investigate the issue and determine the steps we will undertake to resolve your
complaint within a reasonable period of time (usually within 30 days). We will contact you if we require
any additional information and will notify you in writing of the determination of our Privacy Officer.
If you feel that we have not adequately dealt with your complaint, you may contact the Office of the
Australian Information Commissioner via www.oaic.gov.au.