Welcome to AVIDConnect, our commitment to uncompromised customer service that connects you, our customer to our team and all their knowledge and support. From purchasing your new address to enjoying the best of your new community, AVIDConnect is with you, keeping you in the know every step of the way.
Dedicated Customer Ambassador
We know how important it is to talk to someone you trust, and that understands your needs. That’s why we assign all AVID customers with their very own Customer Ambassador…
Personalised Customer Portal
In the busy day-to-day, we understand the comfort in having everything you need to know, now. For our Villaworld Homes customers, you will have 24/7 access to the AVIDConnect Customer Portal...
Regular email updates
A little guidance can make all the difference when navigating your new home journey. We’ll be keeping you in the know every step of the way, from the start of your journey…
Because you matter
We are constantly striving to enhance the customer experience by understanding your needs. That’s the foundation upon which we’ve built our genuine endeavour to not only keep improving, but to keep exceeding your expectations.
From time to time, we’ll seek your guidance regarding our performance through online surveys, but if, at any time, you would like to provide any further feedback, we’d love to hear from you, at customerservice@avid.com.au.
“Our customers are truly kept in the loop; they’re updated at least monthly through various touch points, and they’ve got a central; team of customer service ambassadors that are always accessible.”
Holly Brennan
National Sales Manager
AVID Property Group
“Our unique approach to having a single point of contact via AVIDConnect allows us to build that rapport and trust, reducing pain points for our customers and delivering a far better experience for all.”
Nick Woods
National Customer Experience Manager
AVID Property Group
Explore Our Communities
Learn a little more
Living at Waterford with Paula & Sean
Paula & Sean Dunn
Waterford residents Paula Dunn and her husband Sean Dunn recently purchased their third property in the area to cater for their growing family.
“We were looking to buy an established house in the local area for a long time, before realising that building new at Waterford was a much better option for us and our budget,” Ms Dunn said.
“This will be our third property in the area but it is the first time we have built, so it is an exciting journey to be able to design our house from the ground up.
“Building new has allowed us to make sure our home is the right size and offers the large amount of space that we have always dreamt of for our kids.”
