Welcome to AVIDConnect, our commitment to uncompromised customer service that connects you, our customer to our team and all their knowledge and support. From purchasing your new address to enjoying the best of your new community, AVIDConnect is with you, keeping you in the know every step of the way.

Dedicated Customer Ambassador

We know how important it is to talk to someone you trust, and that understands your needs. That’s why we assign all AVID customers with their very own Customer Ambassador…

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Personalised Customer Portal

In the busy day-to-day, we understand the comfort in having everything you need to know, now. For our Villaworld Homes customers, you will have 24/7 access to the AVIDConnect Customer Portal...

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Regular email updates

A little guidance can make all the difference when navigating your new home journey. We’ll be keeping you in the know every step of the way, from the start of your journey…

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Because you matter

We are constantly striving to enhance the customer experience by understanding your needs. That’s the foundation upon which we’ve built our genuine endeavour to not only keep improving, but to keep exceeding your expectations.
From time to time, we’ll seek your guidance regarding our performance through online surveys, but if, at any time, you would like to provide any further feedback, we’d love to hear from you, at customerservice@avid.com.au.

“Our customers are truly kept in the loop; they’re updated at least monthly through various touch points, and they’ve got a central; team of customer service ambassadors that are always accessible.”

Holly Brennan
National Sales Manager
AVID Property Group

“Our unique approach to having a single point of contact via AVIDConnect allows us to build that rapport and trust, reducing pain points for our customers and delivering a far better experience for all.”

Nick Woods
National Customer Experience Manager
AVID Property Group

Learn a little more

Living at Waterford with Paula & Sean

Paula & Sean Dunn

Waterford residents Paula Dunn and her husband Sean Dunn recently purchased their third property in the area to cater for their growing family.

“We were looking to buy an established house in the local area for a long time, before realising that building new at Waterford was a much better option for us and our budget,” Ms Dunn said.

“This will be our third property in the area but it is the first time we have built, so it is an exciting journey to be able to design our house from the ground up.

“Building new has allowed us to make sure our home is the right size and offers the large amount of space that we have always dreamt of for our kids.”

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Ready to be rewarded?

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Engage with the community

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Feel at home in your community

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Be part of a better future

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Brentwood Forest

Located just 5 km from Springfield Central with shopping centres, health and recreation hubs, schools, childcare facilities and public transport at your doorstep. Brentwood Forest is nestled in its own wooded enclave that rises above the surrounding valleys, a family-oriented address which offers a sense of tranquillity, space and seclusion. With playgrounds and leafy parks, quiet streets and easy access to schools, shops, sports facilities and everyday services, Brentwood Forest offers a sense of escape from the hassles of suburban life, while still remaining close to all that matters.

Designed by the experts

Peace of mind

Everything done for you

Complete finance solution

Your home is where our heart is

Regular email updates

A little guidance can make all the difference when navigating your new home journey. We’ll be keeping you in the know every step of the way, from the start of your journey until you are settled into your new community. From development updates to celebration of milestones, you’ll know exactly how things are taking shape.

Personalised Customer Portal

In the busy day-to-day, we understand the comfort in having everything you need to know, now. For our Villaworld Homes customers, you will have 24/7 access to the AVIDConnect Customer Portal, to find all the information you need in one secure place, including live key construction updates of your new address, key documents and plans.

Get in touch with your Customer Ambassador, create and track the status of enquiries and tour your personal gallery, as well as staying connected with your community by exploring amenities, local services and events.

Dedicated Customer Ambassador

As your dedicated point of contact, your Customer Ambassador will be there to provide ongoing support for any enquiries and updates regarding your new home journey. Shortly after your contract is executed, they’ll be in touch to arrange your ‘Next steps’ meeting where they will outline the process and provide you with an opportunity to ask any questions. Your ambassador understands that everyone has a different level of experience and encourage you to reach out to ask any questions to assist in helping you reach home.