Welcome to AVIDConnect, our commitment to uncompromised customer service that connects you, our customer to our team and all their knowledge and support. From purchasing your new address to enjoying the best of your new community, AVIDConnect is with you, keeping you in the know every step of the way.
Dedicated Customer Ambassador
We know how important it is to talk to someone you trust, and that understands your needs. That’s why we assign all AVID customers with their very own Customer Ambassador…Read more
As your dedicated point of contact, your Customer Ambassador will be there to provide ongoing support for any enquiries and updates regarding your new home journey. Shortly after your contract is executed, they’ll be in touch to arrange your ‘Next steps’ meeting where they will outline the process and provide you with an opportunity to ask any questions. Your ambassador understands that everyone has a different level of experience and encourage you to reach out to ask any questions to assist in helping you reach home.
Personalised Customer Portal
In the busy day-to-day, we understand the comfort in having everything you need to know, now. For our Villaworld Homes customers, you will have 24/7 access to the AVIDConnect Customer Portal...Read more
Once you begin your journey with AVID, you will have 24/7 access to your very own AVIDConnect Customer Portal. You can find all the information you need in one secure place, including live key build dates and civil construction milestones of your new address, key documentation and plans. Keep in touch with our team via direct access to your Customer Ambassador, as well as creating and tracking the status of any enquiries. See your new address taking shape via your personal gallery, or connect with your new community by exploring amenities, local services and events to keep you in the know before you move in.
Regular email updates
A little guidance can make all the difference when navigating your new home journey. We’ll be keeping you in the know every step of the way, from the start of your journey…Read more
A little guidance can make all the difference when navigating your new home journey. We’ll be keeping you in the know every step of the way, from the start of your journey until you are settled into your new community. From development updates to celebration of milestones, you’ll know exactly how things are taking shape.
Because you matter
We are constantly striving to enhance the customer experience by understanding your needs. That’s the foundation upon which we’ve built our genuine endeavour to not only keep improving, but to keep exceeding your expectations.
From time to time, we’ll seek your guidance regarding our performance through online surveys, but if, at any time, you would like to provide any further feedback, we’d love to hear from you, at firstname.lastname@example.org.
Explore our communities
Learn a little more
Living at Waterford with Paula & Sean
Paula & Sean Dunn
Waterford residents Paula Dunn and her husband Sean Dunn recently purchased their third property in the area to cater for their growing family.
“We were looking to buy an established house in the local area for a long time, before realising that building new at Waterford was a much better option for us and our budget,” Ms Dunn said.
“This will be our third property in the area but it is the first time we have built, so it is an exciting journey to be able to design our house from the ground up.
“Building new has allowed us to make sure our home is the right size and offers the large amount of space that we have always dreamt of for our kids.”