Welcome to AVIDConnect, our commitment to uncompromised customer service that connects you, our customer to our team and all their knowledge and support. From purchasing your new address to enjoying the best of your new community, AVIDConnect is with you, keeping you in the know every step of the way.
Keeping you in the know
Dedicated Customer Ambassador
We know how important it is to talk to someone you trust, and that understands your needs. That’s why we assign all AVID customers with their very own Customer Ambassador…
Personalised Customer Portal
In the busy day-to-day, we understand the comfort in having everything you need to know, now. For our Villaworld Homes customers, you will have 24/7 access to the AVIDConnect Customer Portal...
Regular email updates
A little guidance can make all the difference when navigating your new home journey. We’ll be keeping you in the know every step of the way, from the start of your journey…
Stay in the know.
From regular milestone updates regarding your Villaworld Homes build, to tips for your own home design, through to advice on moving in and enjoying the best of your new community, AVIDConnect is with you, keeping you in the know every step of the way.
Whether you’re taking your first step, designing your home, ready to build or about to move in, with AVIDConnect you’ll have everything you need to know, now.
Because you matter
We are constantly striving to enhance the customer experience by understanding your needs. That’s the foundation upon which we’ve built our genuine endeavour to not only keep improving, but to keep exceeding your expectations.
From time to time, we’ll seek your guidance regarding our performance through online surveys, but if, at any time, you would like to provide any further feedback, we’d love to hear from you, at customerservice@avid.com.au
Our customers are truly kept in the loop; they’re updated at least monthly through various touch points, and they’ve got a central; team of customer service ambassadors that are always accessible.
Our unique approach to having a single point of contact via AVIDConnect allows us to build that rapport and trust, reducing pain points for our customers and delivering a far better experience for all.
AVID Property Group
Learn a little more
October 26, 2026
Proposal to acquire Ingenia Communities Group
AVID Property Group Holdings Pty Ltd or its nominee(s) (together with its affiliates and subsidiaries, AVID), with backing from a global sovereign wealth fund and a global financial sponsor, confirms that after market close on 23 October 2026, it submitted an unsolicited, non-binding and indicative proposal (AVID Indicative Proposal) to the Board of Ingenia Communities…
October 21, 2026
October 9, 2026
October 8, 2026
